Return Policy

COAX CNDLS Return Policy

At COAX CNDLS, we strive to ensure you love every purchase. However, if you are not completely satisfied with your order, we’re here to help!

Returns:

• We offer a 30-day return window on all new, unused, and unopened products from the date of delivery.
• To be eligible for a return, your item must be in the same condition as you received it – unused, unlit, and in its original packaging.
• Proof of purchase (e.g., order confirmation or receipt) is required to process a return.

How to Start a Return:

• To initiate a return, please contact our customer service team at COAXCNDLS@gmail.com
• Once your return request is approved, we will provide instructions on how to return your item(s).

Refunds:

• Upon receiving and inspecting your returned item(s), we will notify you of the status of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
• Original shipping charges are non-refundable.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.